Lead Rep, Executive Escalations Customer Care

PayPal · Tokyo, Japan

mid sales Customer Success Manager ic · Posted May 7, 2026

About this role

PayPal is hiring a mid-level Customer Success Manager in the sales function based in Tokyo, Japan.

Role
Customer Success Manager
Function
sales
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Tokyo, Japan
Posted
May 7, 2026
AI Summary
Mid-level Customer Success Manager handles customer inquiries via phone, chat, and email regarding PayPal products, accounts, and transactions. Resolves issues, mentors new agents, manages escalations, and ensures compliance while maintaining quality standards and customer satisfaction.
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Job description

from PayPal careers

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

This is an excerpt. Read the full job description on PayPal careers →
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