PIA Service and Retention Manager

Job description

from Paychex careers

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview

Manages monitors and directs all activities, workflow and transactional management of a Regional Operations team within Health & Benefits team in the Paychex Insurance Agency. Responsible for an allocated book of business. Provides direct supervision for exempt and non-exempt staff in an account management and service unit environment.

Responsibilities

• Responsible for all activities associated with a specified book of business, geographically focused accounting for more than $3 million in annual revenue.
• Responsible for retention target for book of business along with onboarding new clients, annually renewing existing clients and expanding/growing revenue through increased product line penetration.
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