Solutions Engineer, Pre-Sales - Tokyo

OpenAI · Tokyo, Japan · Go To Market

mid software engineering Solutions Engineer ic 7+ yrs Hybrid · Posted May 15, 2026

About this role

OpenAI is hiring a mid-level Solutions Engineer in the software engineering function based in Tokyo, Japan (hybrid). The posting calls out experience with API Development, SaaS, OpenAI and roughly 7+ years of relevant work.

Role
Solutions Engineer
Function
software engineering
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Tokyo, Japan
Work mode
Hybrid
Experience
7+ years
Department
Go To Market
Posted
May 15, 2026
AI Summary
Mid-level Solutions Engineer partnering with enterprise customers to drive AI adoption through ChatGPT and OpenAI API. Delivers pre-sales technical expertise, demos, and proof-of-concepts while managing security/compliance questions. Requires 7+ years in similar role, fluency in Japanese and English, and enterprise product experience.
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Job description

from OpenAI careers

About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Mid Market/Enterprise Sales, Security, and Product teams.

This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

  • Deliver an exceptional pre-sales customer experience.

  • Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.

    This is an excerpt. Read the full job description on OpenAI careers →
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