Collection Manager (Manila)
Okta · Manila, Philippines · Accounting Operations-121
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Key Responsibilities:
- Lead and develop the credit and collections team within a global service framework.
- Collaborate with internal stakeholders to review strategic customer and partner accounts quarterly, emphasizing financial implications.
- Identify and implement process improvements to enhance the efficiency of collections, customer service, and related processes across global operations.
- Ensure effective cash collection, account management, and credit handling for all global regions, including:
- Monitoring outstanding receivables and implementing collection strategies.
- Pursuing past-due invoices and negotiating payment arrangements.
- Resolving customer disputes, while demonstrating our Love our Customers Value.
- Managing service suspension for non-payment.
- Processing accounts receivable refunds.
- Identifying and managing high-risk accounts.
- Establish team goals and monitor performance against credit and collections targets (KPIs) in a global environment.
- Establish and enforce credit policies and procedures.
- Refine quarterly objectives for aging, cash, and Days Sales Outstanding (DSO), and track progress for global services.
- Calculate the allowance for bad debt.
- Foster a customer-centric approach and maintain strong working relationships with order to cash, and other leaders in a global setting.
- Partner with Senior Manager, Billing and Collections to drive process improvements across global territories.
Qualifications:
- Minimum of 8 years of experience in Credit and Collections.
- At least 3 years of experience managing people in a global or shared service setting.
- Experience with technology companies and/or SaaS
- Familiar with Gemini AI or Chat GBT
- Previous experience with online collections tools (i.e. High Radius, Versapay, GetPaid, Tesorio)
- Solid knowledge of customer intake ticketing systems
- Familiarity with ERP systems (Netsuite, Oracle or SAP)
- Preferred experience with Salesforce, Slack, Workday, Google G-suite, Zoom
- Strong analytical and problem-solving skills, with a curious and results-oriented approach.
- Excellent communication and presentation skills, especially when interacting with senior management.
#LI-Remote
P23142_3171243
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.