Senior Hardware Customer Quality Engineer

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. At NVIDIA, we’re pioneering the future of technology and artificial intelligence with cutting-edge solutions that are shaping the world’s data-driven innovations. 

We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams. 

What you will be doing: 

• Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly 

• Track Customer quality metrics with regular reporting to the customer and internal management 

• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers 

• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers 

• Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed 

  This is an excerpt. Read the full job description on Nvidia careers →