Global IT Support Engineer
Nutanix · Mexico City, Mexico
mid
operations
IT Engineer
ic
Skills
About this role
Nutanix is hiring a mid-level IT Engineer in the operations function based in Mexico City, Mexico. The posting calls out experience with ServiceNow, Okta, SaaS.
- Role
- IT Engineer
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Mexico City, Mexico
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Job description
from Nutanix careersHungry, Humble, Honest, with Heart.
The Opportunity
Nutanix is looking for an Global IT Support Engineer to be part of the Corporate IT team. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT infrastructure, and a customer-focused mentality. Our overall goal is to provide a world-class customer support experience that is hyper-focused on efficiency.
About the Team
The Corporate IT org was established in 2019, and it has been an integral part of enabling Nutanix systems to execute on an everyday level. You will be working in a large team with many senior professionals, balancing work-from-home and in-office. The team is part of the Global IT org, supporting Nutanix IT processes across the whole globe, and cooperating with people based on any continent.
Your Role
- Front-line support for Tier 1 and 2 requests.
- Ticket triage and acts as a single point of contact for customers on escalations to the appropriate level.
- Performing initial triage, diagnosis, and troubleshooting; Proactively notifying customers of all incidents within SLA guidelines.
- Monitor systems/infrastructure/SaaS services.
- Remotely resolving incidents within their capability and implementing known solutions to known issues.
This is an excerpt. Read the full job description on Nutanix careers →