senior Operations Manager ic

About this role

Navan is hiring a senior-level Operations Manager based in London, United Kingdom. The posting calls out experience with Salesforce, A/B Testing, Full Stack.

Role
Operations Manager
Function
operations
Level
senior
Track
Individual contributor
Employment
Full-time
Location
London, United Kingdom
Department
Sales
AI Summary
Senior Operations Manager optimizing the marketing and BDR funnel through data infrastructure, playbook design, and lifecycle outreach strategies. Partners with Marketing Ops, Revenue Ops, and BDR teams to improve lead-to-revenue conversion rates and sales velocity.

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Job description

from Navan careers

We are looking for a high-impact strategist to help optimize the marketing engine that powers our growth. You will be the thought partner to the BDRs and marketing teams to optimize our inbound funnel. In close partnership with Demand Generation, Marketing Operations, Revenue Operations, and other business analysts, you will ensure BDRs have the right tools, processes, playbooks, systems and insights that turn demand into revenue. You will ensure our strategy and execution drive efficiency and velocity needed for our sales and marketing funnel.

What You’ll Do:

1. Infrastructure

  • Unified Data Logic: Work closely with Marketing Ops and Revenue Ops to ensure data hygiene and attribution models remain consistent across territories, while advocating for the specific nuances of our inbound BDR motion.
  • Collaborative Roadmap: Influence the global BDR roadmap, ensuring optimizations to the Lead-to-SQO-to-VO conversion rates are prioritized and executed.
  • Cross-Functional Partnership: Partner closely with the Marketing Ops, and RevOps and Business Systems teams to design and optimize systems, lead-scoring logic, and tech stack updates that power our inbound funnel.

2. BDR Playbook Design & Execution

  • The Hand-off: Ensure that when an MQL is triggered, the BDR team has the immediate context, research, and tools they need to strike while the iron is hot.
  • This is an excerpt. Read the full job description on Navan careers →
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