Senior Manager Banking Operations
N26 · Madrid, Spain · Operations
senior
Operations Manager
ic
Skills
About this role
N26 is hiring a senior-level Operations Manager based in Madrid, Spain. The posting calls out experience with Compliance, Data Analytics.
- Role
- Operations Manager
- Function
- operations
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Madrid, Spain
- Department
- Operations
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Job description
from N26 careersAbout the opportunity
We are looking for a Banking Operations Senior Manager with experience in delivering operations excellence on a global scale. You will be part of the Banking Operations leadership team, on a journey to build a cutting-edge service delivery organization. In a regulated environment with high expectations towards service excellence, deep banking expertise and process excellence are the foundation of our success.
- Do you have experience in the banking/fintech/financial services sector driving process optimization?
- Do you have experience in banking operations topics related to: payments and reconciliations, recovery operations (dunning and collections) and/or regulatory processes such GDPR, account customer data?
- Do you have experience leading large teams as well as managing 1stLoD support agents from vendor partners/BPO?
- Do you enjoy complex data analysis and working on dashboards to find root causes to improve customer and business outcomes?
In your next challenge, you will:
- Lead and develop a team of dedicated professionals in order to deliver best-in-class global Banking Operations across a range of problem areas.
- Co-creating and implementing the strategy for the department and aligning with overall banking operations and N26 strategy and goals.
- Ensure your teams and stakeholders are aligned when new products or market launches occur.
This is an excerpt. Read the full job description on N26 careers →