Technical Trainer (Mid Shift)

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

As a Technical Trainer, you will build, implement, and maintain training and enablement programs to support the success of our internal stakeholders in their roles, including new hire onboarding, product release training, soft skills training, job aids, and department documentation. You will collaborate with cross-functional teams to determine training needs, design and deliver engaging learning experiences, and assess the impact of the training provided, to develop a strong Technical Support team, capable of providing effortless partner experiences that build partner loyalty.

• Develop and maintain training programs to support the onboarding of new Technical
• Support team members, including training on products, customer service, and partner relationship management.
• Facilitate in-person and virtual live training sessions.
• Develop and maintain job aids that can be used to support the performance of team members.
• Assist the team in preparing the department for upcoming product launches, including coordinating training, writing documentation, and preparing training.
• Collaborate with cross-functional team members to identify and prioritize training needs for the department.
• Utilize impact and feedback data to consistently improve training and enablement program offerings.

• Strong content development and training facilitation skills.
• Knowledge of adult learning principles and theories
• Demonstrated ability to successfully coordinate training projects
• Strong written and verbal communication skills
• Ability to explain complex technical concepts in a clear and engaging manner
• 2+ years of training program development and facilitation experience
• Prior experience in a technical support role is a plus
• Understanding of basic computer networking concepts is a plus
• Prior experience creating synchronous online training and self-paced eLearning
• Able to work in a fast-paced, dynamic environment, while delivering high-quality results on time
• Familiarity with e-learning authoring tools (Storyline 360, Adobe Captivate) and screen recording tools like Camtasia is a plus
• Ability to manage multiple ongoing projects and day-to-day activities

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – hybrid working model of 2-3 days a week in-hub collaboration

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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