Intermediate Collections Specialist (Night Shift)

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

The Intermediate Collections Specialist is responsible for managing a portfolio of assigned accounts and for daily collections activities. This includes working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections.

• Responsible for managing a portfolio of assigned receivables accounts.
• Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction.
• Tasked with meeting and/or exceeding assigned collection targets.
• Research, identify and resolve unapplied payments.
• Review contracts, orders, and invoices to reconcile and resolve customer disputes.
• Responsible for timely follow-up and regular updates to accounts receivable collection notes.

• With strong experience in account reconciliation and financial accuracy.

• Experience: Minimum of 3-5 years of experience in collections, credit control, or a related field such as accounts receivable.
• Communication Skills: Strong verbal and written communication skills in English. Being Assertive when required to ensure we are meeting our business objectives.
• Negotiation Skills: Proven ability to negotiate effectively and diplomatically with customers to achieve positive outcomes.
• Reconciliation Skills: Demonstrated experience in reconciling accounts and identifying discrepancies.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to think strategically and make sound decisions.
• Resilience: Ability to handle challenging and sensitive situations with resilience and professionalism.
• Team Player: Collaborative attitude and ability to work effectively as part of a global team.

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – hybrid working model of 2-3 days a week in-hub collaboration

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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