Senior Manager, Sales Operations (AI Programs)

Job description

We are seeking a Senior Manager of GTM Operations to lead AI and horizontal platform programs within the Core Operations team. This role will shape how our global GTM organization becomes more productive, scalable, and AI-enabled—by defining high-impact use cases, driving cross-functional programs, and ensuring successful adoption of new capabilities.

Core Operations sits at the intersection of GTM strategy, systems, and execution. This leader will act as both the orchestrator of GTM AI programs and a GTM process engineer—rethinking and redesigning how work gets done across the customer lifecycle, then applying AI and platforms to streamline, standardize, and scale those processes.

What You’ll Do

Shape GTM AI Strategy & Drive Programs

• Define the GTM AI and platforms strategy for Core Operations, focused on improving productivity and enabling revenue and customer outcomes
• Translate business needs into prioritized AI use cases and requirements, partnering with IT to inform the broader technology roadmap
• Own and drive GTM AI programs end-to-end—from problem definition and business case through rollout and impact measurement
• Lead change management for new AI capabilities, ensuring strong adoption across Sales, Customer Success, Partners, and other GTM teams
• Establish and oversee data governance processes and programs that enable scalable, trusted AI solutions
• Run Field Advisory Board on GTM use of AI & horizontal platforms. Serve as the primary bridge between GTM leadership and IT, ensuring alignment on priorities and outcomes
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