Principal Analyst, GTM Operations
MongoDB · Austin, TX | Boston, MA | Chicago, IL | Dallas, TX | Los Angeles, CA | New York City, NY | San Francisco, CA | United States · GTM Operations
About this role
MongoDB is hiring a principal-level Network Engineer in the operations function based in Austin, TX | Boston, MA | Chicago, IL | Dallas, TX | Los Angeles, CA | New York City, NY | San Francisco, CA | United States. The posting calls out experience with AWS, GCP, Azure, MongoDB. Compensation is listed at $84,000–$165,000 per year.
- Role
- Network Engineer
- Function
- operations
- Level
- principal
- Track
- Tech leadership
- Employment
- Full-time
- Location
- Austin, TX | Boston, MA | Chicago, IL | Dallas, TX | Los Angeles, CA | New York City, NY | San Francisco, CA | United States
- Department
- GTM Operations
More roles at MongoDB
Job description
from MongoDB careersWe are looking for a detail-oriented, strategic, and outcomes-driven Principal Analyst to join our GTM Operations team, supporting processes and systems across our global go-to-market (GTM) organization — including Customer Success, Sales, and other customer-facing teams.
You will act as a senior thought partner to GTM leadership, owning complex, cross-functional initiatives that improve operational efficiency, drive data-informed decision making, and scale our customer lifecycle processes globally. This role requires the ability to influence senior stakeholders across functions and regions, navigate ambiguity, and turn strategy into measurable business impact.
We are looking to speak to candidates who are based in the United States for our hybrid or remote working models.
As a Principal GTM Operations Analyst, you will:
- Partner with senior leaders across Customer Success, Sales, and other GTM teams to design, optimize, and scale core processes across the customer lifecycle, including customer engagement, renewals, and account management workflows
- Own the strategy, design, and continuous improvement of global operational processes, ensuring scalability, consistency, and alignment to GTM and company priorities across regions
- Translate ambiguous business problems into clear operational and technical requirements, working closely with CRM Engineering and GTM Systems teams to deliver high-impact system and tooling improvements
- Drive material improvements in activity tracking, customer health signals, lifecycle workflows, and other key operational insights to enable better customer engagement, planning, and outcomes