Strategic Customer Success Team Manager
monday.com · London, United Kingdom · Customer Success
About this role
monday.com is hiring a mid-level Customer Success Manager in the sales function based in London, United Kingdom. The posting calls out experience with SaaS.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- London, United Kingdom
- Department
- Customer Success
More roles at monday.com
Job description
from monday.com careersDescription
Reports to: Regional Vice President, Customer Success (EMEA & APJ)
The Opportunity
We are looking for a high-impact leader to spearhead our Strategic & Global Accounts team in EMEA. This isn't a traditional "retention management" role; it is an EMEA leadership role that will help us transform the way we go Upmarket as a company.
You will lead a team of Senior/Principal CSMs managing our most complex, high-ARR global accounts. Your mission is to move beyond "software adoption" and turn monday.com into a mission-critical, AI-first engine for the world’s largest enterprises by bridging the gap between our product’s evolving capabilities and the measurable business outcomes our executive buyers demand.
Please note, this role requires attending our London office 3 days a week*
About The Role
1. AI-First Transformation & Strategic Value
● The "Transformational Consultant" Shift: Enable your team in the shift from traditional SAAS CS to becoming "Transformational AI builders" within the Ent sphere. You will lead the effort to translate monday’s AI-first pitch into tangible workflows and business outcomes at scale for our largest accounts.
● Executive Value Narratives: Personally partner and lead value narratives for C-suite and Economic Buyers, proving $ROI$ and strategic partnership, through core outcome achievements.
2. Scalable Governance & Stickiness