Account Manager, Mid-Market

Job description

Description

About monday.com

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

About The Role

We’re looking for a highly driven Mid-Market Account Manager to own and grow a portfolio of customers by combining strong outbound prospecting, strategic account management, and consultative selling. This role is ideal for someone who thrives in a fast-paced SaaS environment, is proactive in building pipeline, and is passionate about helping customers unlock value - especially through AI-powered solutions.

What You’ll Do

• Outbound & Pipeline Generation: Drive pipeline through proactive outbound efforts and self-sourced meetings from target accounts. Maintain high activity with structured outreach and recurring customer engagement.
• Customer Retention & Expansion: Own renewals to ensure high retention while identifying and mitigating risk early. Create expansion opportunities through new products, services, and AI-driven capabilities.
• Executive Engagement: Build strong relationships with decision-makers and lead strategic conversations with executive presence. Position the platform as a core AI work solution that drives measurable business outcomes.
• Account Strategy & Prioritization: Develop and execute account plans based on product usage, customer goals, and propensity to buy. Prioritize accounts to maximize impact and maintain disciplined pipeline management.
• Cross-Functional Collaboration: Partner with sales support and internal teams to progress deals and drive outcomes. Coordinate stakeholders for complex deals, ensuring alignment across functions.
• Product Demonstration & Deal Qualification: Tailor demos and presentations to customer needs. Lead discovery with curiosity and articulate the future-state vision and business impact of the solution.

Requirements

• 3+ years of experience in B2B SaaS sales or account management
• Proven ability to self-source pipeline and manage a full sales cycle within existing accounts
• Strong outbound discipline and consistent activity levels
• Experience driving expansion within a customer base; experience managing renewals is a plus.
• Excellent executive communication and stakeholder management skills
• Demonstrated ability to prioritize accounts using data and insights
• Experience working cross-functionally to close complex deals
• Comfortable delivering product demos and leading consultative sales conversations
• High level of curiosity, ownership, and problem-solving ability

What monday.com can offer you:

• Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
• A team that values transparency and collaboration while having fun while we work
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
• Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws

For New York City-based hires only: Compensation Range: $80,000-$120,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations. 

Please note that this is a hybrid position of 3 days/week in our NYC office

Visa sponsorship for this role is currently not available.



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