Senior Customer Success Team Manager
monday.com · New York City, NY · Customer Success
About this role
monday.com is hiring a senior-level Customer Success Manager in the sales function based in New York City, NY (hybrid). The posting calls out experience with Data Analytics and roughly 6+ years of relevant work. Compensation is listed at $166,000–$210,000 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- New York City, NY
- Work mode
- Hybrid
- Experience
- 6+ years
- Department
- Customer Success
More roles at monday.com
Job description
from monday.com careersDescription
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Our Customer Success team is growing rapidly, and we are looking for a Team Lead to expand and manage a group of HT CSMs! This individual will help drive Monday.com's success and customer retention.
The Team Lead of HT CS will be responsible for setting the vision, creating processes and best practices, and maintaining deep relationships with cross-functional partners, all to ensure the successful retention and growth of our ENT/MM Customers.
Please note this is a hybrid role in our NYC office.
About The Role
In this role, you’ll be leading a team of Customer Success Managers. You will be responsible for growing and developing the team by providing expert-level CS knowledge, coaching, training, and creating overall process improvement.
- You will drive the day-to-day execution to exceed the business retention and growth targets of monday.com.