Senior Civil Enforcement Officer

Job description

from Modaxo careers

Job Summary:

• Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate.
• Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions.
• Deliver excellent customer service by always engaging respectfully with the public and help to uphold a safe, orderly, and customer-focused environment.
• Deputise for Supervisors where needed, taking on additional responsibilities such as monitoring CEO performance, ensuring quality standards are met, and assisting in staff deployment to meet service-level agreements and contractual requirements.
• Collaborate with the Civil Enforcement team to manage resources effectively, ensuring smooth contract delivery, maintaining high standards, and consistently meeting contractual obligations.

Job Description:

Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders.

Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors.