Skilling Strategy Manager, Delivery & Program Operations

Job description

The Delivery and Program Operations (DPO) team runs Global Skilling's end-to-end delivery and operations — including workshop and class delivery, instruction and facilitation, enrollment and registration, and the platform features behind them — to provide skilling services at scale for commercial customers, partners, and employees.

Our DPO team is currently hiring Skilling Strategy Managers (SSMs) to be strategic account managers, bridging business strategy and sales skilling execution to drive end-to-end learning strategies that accelerate business outcomes. As trusted advisors, SSMs ensure every initiative supports strategic objectives—enabling Microsoft to lead as the most competent sales organization globally. You will ensure key Sales Skilling programs and Skilling plans align to the business and role needs, in partnership with business stakeholders. You will establish and drive a Rhythm of Business (ROB) that ensures cross-team engagement and continuous skilling plan motions. SSMs serve as the strategic backbone of MCAPS’s skilling ecosystem, ensuring every investment advances the world’s most capable and technically skilled salesforce.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Vision of Success

• Drive accelerated business Outcomes - Translate business priorities into skilling programs that accelerate execution and drive measureable results.
• Championing Scale - Design strategies that prioritize high-impact initiatives while achieving balance between scalability and the agility to adapt to evolving business needs.
• Drive Impactful skilling strategies - Develop comprehensive skilling plans that align stakeholders, measure effectiveness, and adapt to meet organizational goals and evolving needs.

Strategic Skilling Leadership

• Serve as the primary account manager for core business stakeholders.
• Align skilling strategy to business priorities with actionable plans.
• Coordinate stakeholder communications across Sales Skilling to ensure clarity and eliminate redundancy.

Skilling Strategy Development

• Partner with core enablement teams, role owners, and Global Skilling content managers to develop skilling strategies for customer and partner-facing roles.
• Deeply understand business needs, role functions, and skilling requirements.
• Advise on how tenure, level, and capability influence individual skilling plans across career stages.
• Act as a learner advocate, prioritizing time and focus on critical business and learner success areas.
• Drive cross-functional engagement to align Global Skilling programs with skilling needs and identify gaps for improvement through Business Needs Analysis requests.
• Contribute to program and content development as the voice of the business.

Skilling Rhythm of Business (ROB)

• Develop and manage ROB to ensure timely creation and communication of skilling plans.
• Manage skilling plan input and executive approval processes.
• Lead change management for adjustments to approved plans.
• Identify and evangelize process improvements for agility and efficiency.

Stakeholder Engagement

• Build trusted relationships with enablement leads, role owners, and key stakeholders.
• Help stakeholders prioritize critical skilling needs and understand Global Skilling’s scope of support.
• Provide thought leadership to articulate actionable learning outcomes.

Learner Targeting

• Identify anchor and inherited roles based on business imperatives.
• Ensure accurate entry of skilling plans into targeting tools and learner portals.
• Manage updates and changes to targeting tools and portals.

Reporting & Analysis

• Partner with Global Skilling Insights team to define success indicators and report on skilling impact.
• Establish clear, measurable business outcomes for skilling plans.
• Leverage data to gain insights and advocate for plan or content adjustments.

Other

• • Embody our culture and values

Required Qualifications

• Bachelor's degree or equivalent AND 2+ years of experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management, corporate education,
• OR Master's Degree or equivalent 1+ year(s) experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education
• OR equivalent experience.

Preferred Qualifications

• 3+ years of experience translating business priorities into scalable skilling strategies aligned to organizational goals and measurable outcomes
• 3+ years of experience in stakeholder management and executive influence skills, including experience partnering across sales, product, marketing, and enablement teams
• 4+ years of experience in learning strategy development, including needs analysis, role-based skilling, and capability gap identification
• Demonstrated ability to integrate emerging technologies such as AI into skilling strategies, driving AI fluency through scalable training programs and change management approaches that enable adoption and practical application
• 2+ years of change management strategies to drive the adoption of new skills, behaviors, processes, or tools.
• Demonstrated ability to define success metrics and use data to measure impact, optimize programs, and inform strategic decisions
• Experience leading complex, cross-functional programs with strong project and program management discipline
• Effective communication and executive storytelling skills, with the ability to translate complex concepts into clear business narratives
• Working knowledge of sales enablement, go-to-market strategy, and customer-facing roles, including training, onboarding, and readiness programs

Integrated Learning & Skilling IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.