Payments Manager, LATAM

Job description

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. The Payment Partnerships, Strategy & Optimization (PPSO) team plays a critical role in enabling that mission by delivering secure, scalable, compliant, and locally relevant payment experiences to customers worldwide.

We are looking for a Payments Manager, Latam  to lead payment strategy, execution, and partner management across Latin America. This role is responsible for driving payment performance, reducing fraud and chargebacks, optimizing cost of payments, and enabling new payment capabilities across highly complex and fast‑growing LATAM markets.

This role requires deep payments expertise, strong cross‑functional leadership, and the ability to operate effectively across regions, cultures, and regulatory environments.

Payments Strategy & Performance (LATAM)

• Own end‑to‑end payment performance across LATAM markets, including authorization rates, chargebacks, fraud, refunds, customer experience, and cost of payments.
• Define and execute payment strategies aligned with Microsoft’s product, commerce, and go‑to‑market priorities.
• Use data and analytics to identify performance gaps, quantify impact, and prioritize improvement initiatives.

Payment Partner Management

• Manage strategic relationships with key payment partners across LATAM (acquirers, processors, gateways, networks, and local payment method providers) and eventually global ones.
• Lead commercial negotiations, contract renewals, incentive discussions, and ongoing partner governance.
• Drive accountability with partners through KPIs, SLAs, performance reviews, and escalation management.

Market Expansion & Localization

• Lead the launch, optimization, and scaling of local payment methods (e.g., domestic cards, bank transfers, real‑time payments, installments).
• Partner with Product, Engineering, Risk, Legal, broader Finance and Compliance teams to ensure solutions are compliant, resilient, and customer‑centric.
• Represent LATAM payments expertise in global initiatives and roadmap planning.

Fraud, Risk & Compliance

• Partner closely with Risk and Chargeback teams to reduce fraud losses and chargeback exposure across LATAM.
• Ensure payment solutions comply with local regulations, network mandates, and Microsoft internal policies.
• Support incident management, root‑cause analysis, and remediation for payment‑related issues.

Stakeholder Collaboration & Communication

• Act as the primary LATAM payments point of contact for regional Stores, Sales, Finance, Engineering, and Customer Support teams.
• Provide clear, concise updates to leadership on performance trends, risks, and opportunities.
• Drive alignment across global and regional stakeholders to deliver outcomes at scale.

• Actively network within the payments industry by representing Microsoft at forums and events, participating in panels and discussions to advocate for the company’s interests and drive modernization in the payments space. Cultivate strong relationships with key stakeholders—including processors, issuing banks, and other merchants—to further Microsoft’s objectives and foster innovation across the payment ecosystem.

Required Qualifications:

• Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience. 

Preferred Qualifications:

• 7+ years of experience in payments, financial services, fintech, e‑commerce, or related domains.
• Hands‑on experience with card payments, acquirers/processors, fraud management, and chargebacks.
• Experience managing external partners and negotiating commercial and contractual terms.
• Analytical skills with the ability to translate data into actionable insights.
• Proven ability to lead complex, cross‑functional initiatives in a global organization.

• Exceptional communication skills, with the confidence and presence to represent Microsoft publicly, engage with executives, and effectively translate complex concepts into clear, accessible messages for diverse audiences.

• Experience working with or within Latin American payment ecosystems.
• Experience launching or scaling local payment methods in emerging markets.
• Familiarity with regulatory and scheme requirements in LATAM markets.
• Experience working in largescale, matrixed technology organizations.
• Comfort operating in ambiguous environments with competing priorities.
• Professional Proficiency in English, Spanish and Portuguese.

Treasury IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.