About this role

Microsoft is hiring a principal-level Product Manager based in Redmond, WA. The posting calls out experience with Azure, LLMs, OpenAI, AI Agents. Compensation is listed at $139,900–$274,800 per year.

Role: Product Manager
Function: product
Level: principal
Track: Individual contributor
Employment: Full-time
Location: Redmond, WA
Department: Product Management
Posted: May 5, 2026

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Job description

from Microsoft careers

Overview

Are you excited to shape the future of customer engagement with cutting-edge AI?

The Dynamics 365 Contact Center team is looking for a Forward Deployed Engineer to drive the design, development, and deployment of generative AI-powered contact center solutions. In this role, you will help transform state-of-the-art AI technologies and Microsoft’s modern collaboration platform into production-ready solutions that enable millions of users to work more efficiently and deliver exceptional customer experiences.

We are looking for a Principal Product Manager to join us!

You will work directly with our top customers across both pre-sales and deployment, helping them envision, design, and implement Dynamics 365 Contact Center solutions in their own environments. Your responsibilities will include building solutions hands-on, educating customers and partners on implementation best practices, and accelerating successful adoption from initial concept through go-live.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Deeply embed with our most strategic customers and serve as the primary point of contact for ideation and building the Contact Center applications.

This is an excerpt. Read the full job description on Microsoft careers →

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