Principal Group PM Manager
Microsoft · Redmond, WA · Product Management
About this role
Microsoft is hiring a principal-level Product Manager based in Redmond, WA. The posting calls out experience with Azure, LLMs, Machine Learning, SaaS. Compensation is listed at $163,000–$296,400 per year.
- Role
- Product Manager
- Function
- product
- Level
- principal
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Redmond, WA
- Department
- Product Management
- Posted
- Apr 10, 2026
More roles at Microsoft
Job description
from Microsoft careersMicrosoft is redefining Customer Experience through AI‑first, agentic, and autonomous solutions. Within Dynamics 365 Customer Experience AI, we are building next‑generation contact center and service products that transform CRM from a system of record into a system of action.
We are looking for a Principal Group PM Manager to lead a team of Product Managers while owning a critical product area within our AI‑powered Contact Center and Customer Service portfolio. This role blends hands‑on product leadership, people management, and cross‑team influence, with accountability for strategy, execution, and customer outcomes.
This is a highly visible role with regular exposure to senior leaders, while remaining grounded in delivery, customer impact, and team development.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Product Strategy & Ownership
- Own the end‑to‑end product strategy and roadmap for a defined area within Dynamics 365 Customer Experience AI.