Principal Customer Experience Engineering Manager
Microsoft · Hyderabad, India · Customer Experience Engineering
About this role
Microsoft is hiring a principal-level Product Manager based in Hyderabad, India. The posting calls out experience with Azure, Docker, Distributed Systems, Agile.
- Role
- Product Manager
- Function
- product
- Level
- principal
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Hyderabad, India
- Department
- Customer Experience Engineering
- Posted
- Apr 21, 2026
More roles at Microsoft
Job description
from Microsoft careersAre you interested in working for one of the most exciting teams in Microsoft, relentlessly focused on customer needs and advancing Microsoft's cloud first strategy? Interested in a start-up like environment, passionate about cloud computing technology constantly evolving itself and driving growth in one of Microsoft's core businesses? Then the Azure Customer Experience engineering team, within the Engineering Operations (EngOps) organisation is for you!
The Principal Azure Customer Engineer (ACE) Manager is accountable for end‑to‑end engineering support delivery (AED – Azure Engineering Direct) for an assigned portfolio of Microsoft’s strategic customers, demonstrating strong partnership with internal and external stakeholders. This role serves as the primary leadership point of accountability and escalation and includes direct people leadership responsibility for Azure Customer Engineers.
This is a unique role following the “Player‑Coach” leadership model, with 50% focused on direct customer engagement on complex support issues and 50% on managing and coaching a team of Azure Customer Engineers supporting Microsoft’s top Azure customers. Success requires strong operational, leadership, and technical capability. You will work with industry‑leading companies and collaborate directly with Azure engineering teams to deliver solutions and new capabilities, leading a team of highly skilled engineers supporting mission‑critical Azure deployments.
Responsibilities
Lead a Customer Obsessed Engineering Team: