Collections Strategy Director, Purchase Finance & Home Improvement Financing

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

At LendingClub, we’re transforming how people access credit by building a member-first, digital marketplace bank. We’re looking for a Collections Strategy Director to lead and evolve our collections strategy across purchase finance and home improvement lending. In this individual contributor role, you will drive strong portfolio performance while supporting our members on their financial journey.

What You'll Do

Drive Portfolio Performance

• Own collections strategy across the full lifecycle, from early-stage delinquency through recovery
• Monitor portfolio trends, identify risks, and turn insights into strategies that improve loss, recovery, and member outcomes
• Build early warning indicators to proactively manage credit performance in a changing macro environment

Build Member-First Strategies

• Design and implement digital-first collections strategies that support members and improve resolution outcomes
• Develop tailored approaches for new and evolving products
• Improve self-service, multichannel engagement, and personalization

Use Data to Improve Outcomes

• Lead testing and experimentation to continuously improve collections performance
• Advance segmentation, decisioning, and treatment strategies using analytics and behavioral insights
• Partner with Product and Engineering to scale and automate solutions

Collaborate Across Teams

• Work closely with Credit Risk, Product, Operations, Marketing, Finance, and Technology to align on strategy
• Balance member experience, risk, and business performance
• Partner with Compliance and Legal to ensure strategies meet regulatory expectations

Build and Scale the Function

• Lead and develop a high-performing Collections Strategy & Analytics team
• Define reporting, analytics, and performance management frameworks
• Partner with offshore teams to scale execution and maintain quality

Support Members in Hardship

• Enhance hardship and relief programs to better support members
• Design solutions that balance member needs with risk management

About You

• 10+ years of experience in analytics, credit risk, or collections strategy within financial services or fintech
• Strong experience in consumer lending, ideally in purchase finance, point-of-sale lending, or home improvement loans
• Proven track record of building data-driven collections strategies that improve performance and customer experience
• Hands-on experience with SQL, Python or R, and BI tools such as Tableau or Qlik
• Experience with testing, segmentation, and portfolio analytics at scale
• Deep understanding of the credit lifecycle, collections strategies, and recovery optimization
• Experience building and leading high-performing teams
• Strong communication skills with the ability to translate data into clear business insights
• Ability to influence cross-functional partners and drive alignment
• Bachelor’s degree in a related field; or equivalent work experience

Work Location
San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.

Time Zone Requirements
Primarily PT

While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations, as needed.

Compensation
The target base salary range for this position is 182,000-215,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-JF1

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.