CLX Senior Manager, Pet

Job description

We’re looking for a senior-level, customer centric leader and technical expert to manage our Pet Claims Experience (CLX) teams and vendor relationships.

This role is critical for scaling our pet claims operations, driving innovation, and ensuring we consistently exceed customer expectations as we continue to grow and evolve our pet insurance offerings. You’ll be instrumental in shaping the future of Pet CLX, spearheading operational strategy and execution, and fostering a culture of continuous improvement.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

In this role you'll

• Lead and scale a high-performing claims experience organization, ensuring operational excellence and efficiency

• Manage, develop, and inspire a group of passionate CLX Leads who oversee Lemonade’s specialty teams, including key vendor relationships

• Design and implement a world-class quality and control program for claims handling practices and adjudications, partnering closely with training and QA teams

  This is an excerpt. Read the full job description on Lemonade careers →