Senior Manager, Workforce Analytics
LegalZoom · Austin, TX
senior
software engineering
Technical Lead
hybrid
$122,700 – $196,300
USD per year
About this role
LegalZoom is hiring a senior-level Technical Lead in the software engineering function based in Austin, TX. Compensation is listed at $122,700–$196,300 per year.
- Role
- Technical Lead
- Function
- software engineering
- Level
- senior
- Track
- hybrid
- Employment
- Full-time
- Location
- Austin, TX
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Job description
from LegalZoom careersDescription
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
Human-in-the-Loop
At LegalZoom, we operate with a human-in-the-loop model, where AI enhances—rather than replaces—human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.
To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.
Overview
The Sr. Workforce Manager oversees end-to-end WFM for traditional contact centers of Sales Inbound and Outbound motions. They lead a team of analysts to deliver accurate forecasts, staffing, schedules, and real-time execution to achieve service level, productivity, and customer experience goals across multiple channels (voice, chat, email, back-office, and emerging). This role collaborates with vertical leaders and external partners/BPOs to anticipate business changes, support new launches, and proactively mitigate service and customer experience risks.
This is an excerpt. Read the full job description on LegalZoom careers →