Programmer/Analyst 3

Job description

Support application and service delivery operations across a complex enterprise application landscape. Conduct and support compliance reviews, audits, and governance activities in partnership with application and security teams. Own and drive PO/PR follow-ups, ensuring timely creation, approval, and closure in coordination with procurement and finance teams. Support SOW and contract lifecycle processes, including renewals, amendments, and coordination with legal and vendor management teams. Orchestrate and track multiple service delivery targets, ensuring alignment across delivery managers, vendors, and internal stakeholders. Partner closely with delivery managers and application owners to manage operational workloads, reporting, and governance activities across the application estate. Provide operational support for ticket volume management, CIP initiatives, and extended BU support activities, including tiger team engagements Maintain accurate documentation, dashboards, and reporting to support leadership visibility and decision‑making. Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. Experience in program coordination, service delivery operations, application operations, or IT governance roles. Strong working knowledge of procurement, contract, and compliance processes. Proven ability to manage multiple parallel initiatives and stakeholders in a fast‑paced environment. Experience supporting enterprise or HR applications and/or custom business applications. Familiarity with ITSM tools, procurement systems, and compliance frameworks. Strong communication skills with the ability to interact effectively across technical, business, legal, and leadership teams.