Product Manager, Customer Hub
Klaviyo · Boston, MA · Product
About this role
Klaviyo is hiring a mid-level Product Manager based in Boston, MA. The posting calls out experience with A/B Testing, Data Analytics. Compensation is listed at $104,000–$156,000 per year.
- Role
- Product Manager
- Function
- product
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Boston, MA
- Department
- Product
More roles at Klaviyo
Job description
from Klaviyo careersAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
About the Team
The Customer Hub team is building the next generation of post-purchase experiences for shoppers. Our mission is to create a self-serve hub where customers can easily interact with the brands they buy from, manage their orders and accounts, access loyalty benefits, and resolve common questions after checkout.
When self-service isn’t enough, the Hub also serves as the front door to customer support, seamlessly connecting shoppers to agent workflows so issues can be resolved quickly. Sitting at the intersection of customer experience, support tooling, and brand operations, the team focuses on helping brands deliver better support while operating more efficiently at scale.