Product Install Engineer

Job description

from KLA careers

The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC’s and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Do you want to work on some of the most complex and cutting-edge technologies in a dynamic, global environment with strong career growth opportunities? If so, KLA is looking for talented Product Install Engineer to join our European installation team. You’ll play a key role in ensuring our advanced systems are installed and operating to the highest standards at customer sites across the region.

Your Impact

As a Product Install Engineer, you’ll be at the forefront of deploying KLA’s PVD, Etch and CVD tools. You’ll collaborate with multicultural teams and travel to some of the most advanced semiconductor fabs in the world. Your work ensures that our tools are installed correctly, validated thoroughly, and ready to deliver value to our customers. In addition to technical expertise, you must be confident in communicating directly with customers, understanding their needs, and ensuring their satisfaction throughout the process. You will be required to follow and work according to documented best known method, and you will have to document the work you perform. The position is based in the UK with travel primarily within Europe.

Key Responsibilities

• Customer Engagement & Planning
  • Conduct pre-installation meetings to understand and document customer-specific requirements.
  • Develop action plans to meet unique customer needs and validate deliverables.

• Tool Installation & Integration
  • Perform full system installations to meet KLA specifications, including:
    • Physical install and connection
    • Precision alignment and calibration
    • Wafer handler robot setup and teaching
    • System-level calibrations and performance testing
    • Applications verification and product wafer validation

• Problem Solving & Issue Resolution
  • Troubleshoot complex system issues using data analysis, abstract thinking, and structured problem-solving methodologies.
  • Manage critical issues across multiple customer sites and regions.

• Customer Validation & Satisfaction
  • Lead post-installation meetings to verify tool performance and ensure customer satisfaction.
  • Conduct application testing to confirm operational quality.
  • Maintain strong communication through regular updates and escalation meetings.

• Training & Knowledge Sharing
  • Deliver training on new product installations to global customer support teams.

Your Qualifications

• Education & Experience
  • Engineering qualification e.g. NVQ, HNC or Degree etc.
  • Proven experience in a hands-on Engineering role with Electrical and Mechanical experience

• Technical Skills
  • Familiarity with pneumatics, mechanics, electronics, radio frequency technology, metrology, and laser technologies is desirable.
  • Strong analytical and troubleshooting skills across software, electronic, optical, and mechanical systems.
  • Proficiency in computer systems and operating environments (e.g., MS Windows).

• Soft Skills
  • Excellent interpersonal and communication skills.
  • Ability to work under pressure and meet project deadlines.
  • Adaptable & flexible
  • Willingness and availability to travel within the UK and Europe (approx. 70%). Occasional international travel maybe required.

What we will offer you?

Annual leave starting at 25 days (plus bank holidays), share scheme, contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, rewards scheme, life assurance and generous shift allowance.

Minimum Qualifications

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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