Customer Serv Ops Rep
Keysight Technologies · Taoyuan, Taiwan · Customer Service
About this role
Keysight Technologies is hiring a mid-level Customer Serv Ops Rep based in Taoyuan, Taiwan.
- Level
- mid
- Employment
- Full-time
- Location
- Taoyuan, Taiwan
- Department
- Customer Service
- Posted
- Apr 28, 2026
More roles at Keysight Technologies
Job description
from Keysight Technologies careersKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
We are looking for a customer-oriented service representative to act as a single point of contact to provide product/service information and resolve any emerging problems that our customer might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.
-Provide general pricing of Keysight service is available.
-Respond to customer's request of service: repair and calibration. This include orders for those customers under warranty/contract and for customer requiring per incident support.
-Respond to customer's request for the status of service order, this includes the appropriate escaltion paths as defined by the process.