Customer Serv Ops Associate

Job description

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Primary Function: Part of the Customer Contact Center (CCC) delivery chain, the Customer Service Operations Representative plays a combined role (Customer Service and Customer Relation), being a center of excellence for transacting and managing quotes and orders and at the same time, managing the direct communication with the customers, interfacing with Delivery organization, Sales, service representatives and partners to handle a variety of order management functions. This function provides end to end responsibility in quote to cash processes and a unique focal point for specific customers and/or businesses, understanding requests and process transactions through Keysight systems while ensuring compliance to Keysight policies and Customer specific requirement.