IT Relationship Manager
Johns Hopkins APL · Laurel, MD · Information Technology
About this role
Johns Hopkins APL is hiring a mid-level Account Manager in the sales function based in Laurel, MD. The posting calls out experience with Python, ITIL, Machine Learning.
- Role
- Account Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Location
- Laurel, MD
- Department
- Information Technology
- Posted
- May 11, 2026
More roles at Johns Hopkins APL
Job description
from Johns Hopkins APL careersAre you looking to join a dynamic, collaborative team with strong ties to its user community? Do you bring a customer-first mindset and the curiosity to dive into and understand technical details?
If so, we’d love to have you join our team at APL!
We’re seeking an IT Relationship Manager who builds strong stakeholder relationships and brings a curious, detail-driven mindset with a willingness to dig in and learn. You will be joining a hardworking team that is responsible for the vital support of the Air Missile Defense Sector's (AMDS) classified computing environment.
As the IT Relationship Manager, you will...
- Serve as the primary point of contact between the IT operations team and AMDS user community for all non-routine technical requests and escalated customer service concerns.
- Communicate and explain the impact of scheduled maintenance, unplanned outages and other impactful changes.
- Build strong and trusting relationships with technical teams that make up AMDS’ broad user community.
- Develop an understanding of user’s unique operational needs and constraints.
- Explore how users leverage classified technologies through exposure to mission use cases, technical investigations, and collaboration with subject matter experts.
- Develop a strong understanding of APL’s technical services, including the software development environments, high performance computing clusters and the AI/ML capabilities.