Senior Engineer, AI Developer
Intercom · Dublin, Ireland · Engineering
About this role
Intercom is hiring a principal-level Principal Engineer in the software engineering function based in Dublin, Ireland. The posting calls out experience with Python, JavaScript, Ruby, LLMs.
- Role
- Principal Engineer
- Function
- software engineering
- Level
- principal
- Track
- Tech leadership
- Employment
- Full-time
- Location
- Dublin, Ireland
- Department
- Engineering
More roles at Intercom
Job description
from Intercom careersFin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What’s the opportunity?
Fin is the AI Customer Agent company. Our AI agent, Fin, is transforming customer experience for businesses, and we believe that the same AI transformation should power our R&D organization.
At Fin, shipping is our heartbeat. We are hiring a Senior Engineer for Builder Tools: the AI Developer Experience Enablement team. This is the team that makes shipping delightful, fast, and low-toil for hundreds of engineers and agents.