Director, Support Strategy and Operations
Illumio · Sunnyvale, CA · Support and Services
About this role
Illumio is hiring a director-level Operations Manager based in Sunnyvale, CA. The posting calls out experience with Zero Trust, SaaS. Compensation is listed at $213,000–$255,000 per year.
- Role
- Operations Manager
- Function
- operations
- Level
- director
- Track
- Management
- Employment
- Full-time
- Location
- Sunnyvale, CA
- Department
- Support and Services
- Posted
- May 15, 2026
More roles at Illumio
Job description
from Illumio careersOnwards Together!
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.
Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
Location: 4 on-site days a week in Sunnyvale, CA Headquarters.
Our Team's Vision:
Illumio is building a new Customer Experience (“CX”) Operations function from the ground up: a strategic operating backbone spanning Professional Services, Customer Success, Support, and Training.
The Director, Support Strategy & Operations owns the end-to-end Support operating model including the business rhythms, metrics, governance, and cross-functional accountability structures that enable the Support organization to scale outcomes without scaling headcount proportionally. You are a strategic operator who will drive operational efficiency by architecting automation and AI requirements with the business and coordinating execution with IT, translating operational needs into technical solutions without building them yourself.