Customer Success Apptio Solution Architect

Job description

from IBM careers

Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

What We Want You To Do

• Work with customers to increase both usage and the ‘stickiness’ of the Apptio solutions
• Perform design reviews and propose recommendations that balance business requirements with technical best practices
• Support customers to integrate the Apptio solutions into their overall application landscape, supporting data and process integration topics
• Gain domain knowledge across all Apptio solutions including Costing, Planning and Billing to support multi-application processes and requirements
• Act as the primary technical liaison between Customer Success and Product Management representing the voice of the customer
This is an excerpt. Read the full job description on IBM careers →