About this role

IBM is hiring a mid-level Deal Desk Manager in the sales function based in Heredia, Costa Rica. The posting calls out experience with Agile, Python, Java, SQL.

Role: Deal Desk Manager
Function: sales
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Heredia, Costa Rica
Department: Project Management

Job description

from IBM careers

Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best-running and growing their business. 

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges. 

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…

Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency.
Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
Technical Solution Workshops: Conducting and participating in technical solution workshops.
Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required technical and professional expertise

Technical Competencies: Working knowledge in Order flow configuration (Order Capture, Promising, Sourcing, Fulfillment), Returns Modeling organizations (nodes, catalogs, routing rules and promises), Configuration of business rules, pipelines and services,
Functional Competencies: Working knowledge in Omnichannel (BOPIS, ship-from-store, ship-to-home, returns), Optimization of delivery promises and logistics costs, Analysis of retail and supply chain business requirements, Support for end-to-end order lifecycle processes, Functional and technical troubleshooting in productive environments
Programming Skills: Working knowledge and skills working with Development of extensions with Java, Spring, REST APIs and SOAP, Integrations with ERP, WMS, TMS and eCommerce platforms, Management of Sterling Integrator, Message Queues, XML/JSON ,DB2/Oracle/SQL, Python.
Enterprise platform experience (Java-based applications)
Application servers (WebSphere / WebLogic / Tomcat
Cloud or hybrid environments (AWS, Azure, IBM Cloud)
Strong SQL skills (DB2, Oracle, PostgreSQL)

Preferred technical and professional experience

OMS Technologies: Experience with one more of the following OMS technologies: IBM Sterling Configure, Price, Quote, IBM Sterling Store Engagement, Cloud Pak for Integration, Watsonx.
Programming Skills: Working knowledge and skills working with Linux, Scripts, CI/CD, Kubernetes / Docker, Git, Agile Methodologies (Scrum /Kanban), Monitoring Tools.
Some knowledge in creating dashboard using Tableau and/or Power BI.