CLDY Onboarding Specialist

IBM · Bangalore, IN · Consulting

mid sales GTM Manager ic

About this role

IBM is hiring a mid-level GTM Manager in the sales function based in Bangalore, IN. The posting calls out experience with AWS, Azure, Backend Development, SaaS.

Role
GTM Manager
Function
sales
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Bangalore, IN
Department
Consulting

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Job description

from IBM careers

Introduction

As a Cloud Onboarding Specialist for Apptio’s suite of products, you will play a critical role in setting up customers for long-term success. You’ll be responsible for leading new customer onboarding engagements, driving initial adoption, and ensuring a smooth and value-driven deployment of the Apptio platform. You will act as the primary point of contact during the onboarding phase guiding customers through configuration, enablement, and early usage of the product. Your focus will be on delivering a seamless onboarding experience that builds confidence in the platform and sets the foundation for customer satisfaction, retention, and future growth opportunities. 

Your role and responsibilities

  1. Supporting a set of accounts during onboarding. Coordinating with internal and external stakeholders during project delivery. 

  1. Assist customers during implementation and onboarding, address customer needs, and align use cases with value delivery. 

  1. Work with internal stakeholders, such as Sales, Accounts, and Product Engineering, to ensure customer expectations are met. 

  1. Identify and proactively address potential risks in the onboarding project. 

  1. Share regular internal status updates and customer sentiments as directed within internal tools and systems. 

  1. Support backend activities, such as preparing business review reports and maintaining enterprise systems (Sales force & Gainsight).

Required technical and professional expertise

  1. Strong understanding of Cloud Computing concepts and hands-on experience in AWS / Azure, Practitioner or Associate certification in CSP like AWS or Azure.  

    This is an excerpt. Read the full job description on IBM careers →
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