VP, Operations

Job description

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.

This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance.

<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> 

JOB DESCRIPTION

Location Requirement

This position is open only to candidates who currently reside in the following approved location:

Birmingham, AL

Job Summary

The Vice President of Operations serves as the senior-most leader for the Birmingham Operations site, providing strategic oversight and executive leadership across all operational functions - including dispute resolution, payments processing, analytics, and quality assurance. This executive is accountable for overall site performance, operational excellence, and building a high-performance culture that reinforces a strong risk and compliance environment.

The VP, Operations partners with enterprise functional leaders to execute strategy, run day-to-day operations, and deliver a consistent employee and customer experience. This leader drives continuous improvement, regulatory adherence, and innovation across all operational disciplines within a dynamic fintech environment.

Key Responsibilities

Site Leadership & Culture

• Serve as the executive accountable for overall site performance, acting as the “voice of the site” to senior leadership on capacity needs, constraints, morale, and risk signals.

  This is an excerpt. Read the full job description on Green Dot careers →