Customer Experience Vendor Operations Manager
Green Dot · OH Cincinnati Operations, United States
About this role
Green Dot is hiring a mid-level Operations Manager based in OH Cincinnati Operations, United States. Compensation is listed at $83,800–$125,900 per year.
- Role
- Operations Manager
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- OH Cincinnati Operations, United States
- Posted
- Apr 24, 2026
More roles at Green Dot
Job description
from Green Dot careersWe’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.
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JOB DESCRIPTION
Location Requirement
This position is open only to candidates who currently reside in one of the following approved locations:
Birmingham, AL; Tampa, FL; Blue Ash or Cincinnati, OH
Job Summary
The Vendor & BPO Operations Manager is responsible for overseeing day-to-day performance across multiple business process outsourcing (BPO) partners supporting our enterprise contact center operations (~600 agents). This role ensures contractual alignment, operational excellence, and consistent delivery of world-class customer experience.
The ideal candidate combines operational rigor, contract fluency, and strategic partnership leadership to drive results across a distributed vendor network.
What Success Looks Like
• Consistent enterprise-wide SLA and CSAT achievement
• Strong vendor accountability and performance transparency
• Optimized cost-to-serve model
• Proactive issue identification and resolution
Key Responsibilities