Global Content Manager, Customer Stories, Cloud

Job description

from Google careers

As a Creative in Marketing, you bring visual, design, written and experiential acumen to Google products and services, presented across all major media, content, channels, and experiences. You have the ability to perform your role in a flexible, ever-changing environment and must be open to new influences and inspiration. You will work with a deeply cross-functional team and inspire a team of vendor partners by sharing ideas and developing effective solutions to generate multiple concepts supporting all forms of major media. You will be equally comfortable making; rolling up your sleeves and designing, mocking, writing, or prototyping; showing, not telling. Above all, you will inspire and lead by example by making the most of every opportunity to develop breakthrough creative, consistent with the Google Marketing brand, and be able to take and provide clear direction and creative feedback that pushes work forward.

As the Global Content Manager for customer stories, you will partner with the Marketing Customer Reference team to identify, write, and amplify the latest stories for field sellers. You will also work cross-functionally across sales, marketing, PR, strategy and operations, and product teams to ensure sellers have access to the right customer content at the right time via generative AI chat agent tools, libraries, sales newsletters, industry community forums, dashboards, and more.

It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $206000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Develop sales ready customer story content, including but not limited to presentation slides, customer journeys, executive leave behind stories and video compilations.
• Provide customer story advisory support for P0 executive requests.
• Manage and expand the Global Content Customer Reference Library and associated approval, publishing, and activation processes.
• Manage relationships with marketing, PR, and industry/practice area stakeholders.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in product marketing, product management, or a related role with a focus on enterprise software technology.
• Experience working cross-functionally with various stakeholders and teams.
• Experience creating sales content for technical audiences.

Preferred qualifications:

• Experience developing customer reference sales or marketing content.
• Experience with databases, dashboards, and data analysis and reporting.
• Experience working collaboratively across multiple teams, managing multiple projects simultaneously, including managing external agencies, and driving projects to completion.
• Ability to work in a fast growing, dynamic and often ambiguous environment, and to leverage AI in daily workflows.
• Ability to take initiative and make decisions amidst multiple stakeholders, with experience working collaboratively across global, cross-functional teams.
• Excellent writing, communication, and organizational skills, with the ability to manage multiple priorities.