Product Support Manager, gUP Play (English, Japanese)

Job description

As a Product Support Manager in Google Play for Japan and Singapore and Australia Compliance, you will be helping users at scale balancing human support and AI solutions. You will land new features with our users and work on a project basis to solve problems leveraging your problem-solving, operational, and program management skills to the team, including influencing product strategy, developing scalable product solutions, helping onboard new users, optimizing workflows, and providing technical implementation services to our users, with the goal of delivering actual and tangible outcomes. You will be the strategic architect of the user experience in Google’s one of the most sophisticated markets for play. You will integrate AI and LLM solutions into the Japan support landscape, and the operational grip to learn the compliance requirements of Australia and Singapore. You will manage the end-to-end Japan support strategy, and operations specifically tailoring experiences for high-value users and ensuring that product launches are not just ready, but optimized for local market nuances. Simultaneously, you will be the domain expert for APAC compliance, working in the trenches with the APAC Compliance team to ensure our products and support strategies are legally bulletproof and safe for users.