Content Specialist, Trust and Safety YouTube

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Content Specialist, you will ensure we deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure issues are triaged and the right stakeholders are involved in resolution. You will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts next. In addition, you will dig into the data around incidents and search for trends, impact, and possible improvements. In this role, you will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Review potentially violative and controversial video content (may include graphic or violent content) in line with YouTube’s Community Guidelines.
• Enforce YouTube’s content policies and ensure high quality policy enforcement, as part of the Hyderabad Content Specialist team within the Trust and Safety organization.
• Manage escalations in the content policy space while ensuring high quality enforcement and clear written communication and policy analysis.
• Provide insights from content review that drives future Policy and Enforcement Operations improvements.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
  

Preferred qualifications:

• Experience with SQL and spreadsheets along with excellent investigative skills, including using data to drive strategy and business action.
• Experience in content policy, anti-abuse, and reviewing online content. Identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, cyber crime, etc.
• Excellent business judgment, combined with influencing and communication, time management and organization skills along with attention to detail.
• Excellent problem-solving and troubleshooting skills with the passion to learn.