Senior Technical Architect – AI
Genesys · Sao Paulo, Brazil
About this role
Genesys is hiring a senior-level Solutions Architect in the software engineering function based in Sao Paulo, Brazil. The posting calls out experience with HTML/CSS, LLMs, NLP, Prompt Engineering.
- Role
- Solutions Architect
- Function
- software engineering
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sao Paulo, Brazil
- Posted
- Jun 1, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Genesys Principal Technical Architect - AI is a strategic role that involves planning and designing the foundational framework that allow business to leverage artificial intelligence technologies effectively, act as the bridge between Genesys' AI product management and customer-facing teams, empowering the field organization with expertise and resources related to Genesys AI products, ensures that Genesys AI implementations support business goals, enhance operational efficiency, and drive technological innovation.
This role demands a combination of deep AI technical knowledge, strong communication skills, and the ability to bridge the gap between complex technology and practical business applications, collaborate with technical and business teams to tailor AI-driven solutions, and oversee the implementation process to ensure that these solutions deliver tangible benefits.