Senior Business Operations Manager

Genesys · Remote | Durham, NC

senior Operations Manager ic · Posted May 19, 2026
$129,300 – $227,300
USD per year

About this role

Genesys is hiring a senior-level Operations Manager based in Remote | Durham, NC. The posting calls out experience with Python, R, Snowflake, Tableau. Compensation is listed at $129,300–$227,300 per year.

Role
Operations Manager
Function
operations
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Remote | Durham, NC
Posted
May 19, 2026

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Job description

from Genesys careers

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Details

  • Department: Business Strategy & Operations

  • Reporting To: Director, Product, Business Strategy & Operations

  • Location: North Carolina (Virtual / Flexible)

  • Worker Type: Employee, Full-Time

  • Level: Senior Manager

Role Overview

Genesys Cloud is in growth mode. The Product Business Strategy & Operations team is the analytical and operational backbone of Genesys Product leadership, responsible for shaping growth strategy, driving its execution, and ensuring the insights that reach the C-suite are rigorous, reliable, and actionable.

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