Head of Resolution Management - APAC
Genesys · Sydney, Australia
About this role
Genesys is hiring a director-level Director of Engineering in the software engineering function based in Sydney, Australia. The posting calls out experience with SaaS, AI Agents.
- Role
- Director of Engineering
- Function
- software engineering
- Level
- director
- Track
- Management
- Employment
- Full-time
- Location
- Sydney, Australia
- Posted
- May 5, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Head of Resolution Management – Asia Pacific
This role opens opportunities for candidates based in Sydney, Melbourne or Brisbane.
Genesys is currently recruiting for a Head of Resolution Management in APAC. In this capacity, you will be responsible for managing and orchestrating people, technology & processes to resolve customer critical product incidents that are escalated within the APAC region.
As the Head of Resolution Management you will be able to develop & enhance protocols to deliver better experiences to our customer before and after critical events. This role works with all levels of customer organisations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.