About this role

Genesys is hiring a director-level AI Engineer in the machine learning function based in Amsterdam, Netherlands. The posting calls out experience with AI Agents.

Role: AI Engineer
Function: machine learning
Level: director
Track: Individual contributor
Employment: Full-time
Location: Amsterdam, Netherlands
Posted: Apr 29, 2026

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Job description

from Genesys careers

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you have a passion for creating amazing customer experiences using the latest AI-powered software capabilities? As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients.

This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win!

This is an excerpt. Read the full job description on Genesys careers →

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