Enterprise Architect (AI Enablement)
Genesys · Virtual Office
About this role
Genesys is hiring a mid-level Solutions Architect in the software engineering function based in Virtual Office. The posting calls out experience with AWS, GCP, Azure, ITIL.
- Role
- Solutions Architect
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Virtual Office
- Posted
- Jun 3, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
The Enterprise Architect (EA) partners with business and technology leaders to translate business strategy into actionable architectures, standards, and roadmaps. This role focuses on business capability alignment, application and technology portfolio management, reference architecture development, and lifecycle governance, ensuring solutions are scalable, secure, cost-effective, and aligned to enterprise objectives. The EA operates across domains, providing guidance rather than owning delivery, and supports architecture and security governance processes.
Key Responsibilities
Business & Strategy Alignment
Partner with business stakeholders to understand business objectives, processes, and value streams, and translate them into architectural implications.
This is an excerpt. Read the full job description on Genesys careers →