Sr. Solution Architect, ServiceNow
Genesys · California, United States
About this role
Genesys is hiring a senior-level Solutions Architect in the software engineering function based in California, United States. The posting calls out experience with REST APIs, CI/CD, ServiceNow, Data Structures. Compensation is listed at $128,100–$237,900 per year.
- Role
- Solutions Architect
- Function
- software engineering
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- California, United States
- Posted
- May 7, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
This is a Solution Architect role responsible for designing, governing, and evolving the enterprise ServiceNow platform to meet complex business needs across multiple functions. As the ServiceNow Solution Architect, you will define the platform vision, translate business requirements into scalable solutions, guide technical implementation, and ensure that integrations and capabilities are delivered in a secure, performant, and sustainable way. You will lead multiple work streams simultaneously, mentor leaders and teams, and act as the primary authority on ServiceNow architecture and best practices.
Location: Full Remote within US
Key Responsibilities: