About this role

Genesys is hiring a senior-level Customer Success Manager in the sales function based in Melbourne, Australia. The posting calls out experience with Salesforce, AI Agents, SaaS.

Role: Customer Success Manager
Function: sales
Level: senior
Track: Individual contributor
Employment: Full-time
Location: Melbourne, Australia
Posted: May 1, 2026

AI Summary

Senior Customer Success Manager serving as strategic business advisor to high-value enterprise customers. Develops multi-year CX transformation roadmaps, conducts executive business reviews, and drives adoption of Genesys Cloud Platform. Requires enterprise account management experience, executive relationship skills, and deep customer success expertise.

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Job description

from Genesys careers

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Customer Success Manager

This role opens opportunities for applicants based in Melbourne, Brisbane or Sydney.

As a Senior Customer Success Manager (Sr CSM) at Genesys, you’ll act as a strategic business advisor and transformation partner to a select portfolio of high-value enterprise customers. Your mission is to ensure customers realise measurable business outcomes through orchestrating experiences with Genesys Cloud.

You’ll work to accelerate their return on investment, evolve their customer experience (CX) strategies and ensure customer retention.

This is an excerpt. Read the full job description on Genesys careers →

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