Senior Solutions Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions.

We are looking for a Senior Solutions Consultant to play a key role in our pre-sales organization, partnering with sales teams and customers across the SOLA region, with a strong focus on Argentina and Chile, to design next-generation CX solutions powered by AI and cloud technologies.

This opportunity is part of our Talent Pool, meaning we are proactively connecting with top talent for upcoming roles. By joining, you will be among the first considered as new opportunities open across the region.

This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations.

What You Will Do

• Partner with Sales and customers to design AI-powered CX strategies and solutions
• Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps
• Position Genesys Cloud as an experience orchestration platform, not just a contact center solution
• Deliver compelling demos and presentations tailored to both business and technical stakeholders
• Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems
• Identify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics)
• Build business cases clearly linked to ROI, operational efficiency, and customer loyalty
• Support RFx processes with strong technical and strategic positioning
• Collaborate with partners to drive innovation and adoption of AI-driven solutions
• Act as a trusted advisor throughout the sales cycle

What We’re Looking For

• Proven experience in pre-sales, solutions consulting, or solution architecture
• Strong understanding of CX, CCaaS, and customer journey orchestration
• Experience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI)
• Solid knowledge of cloud architectures, APIs, and integrations
• Ability to translate technology into business value and strategic impact
• Experience engaging with enterprise clients and C-level stakeholders
• Strong communication, storytelling, and influencing skills
• Fluent English required
• Experience in Argentina and/or Chile markets is highly valued

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.