Customer Replenishment Analyst

Job description

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

About General Mills

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Haagen-Dazs, we have been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate.

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC), Digital & Technology (D&T)  Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI), Global Shared Services (GSS), Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

Job Overview

Function Overview

The GIC Supply Chain team manages end-to-end operations, encompassing planning, sourcing, manufacturing, logistics, and analytics. They strategically plan to meet market demands, optimize sourcing, ensure efficient production, and oversee the seamless movement of goods from production to delivery. The team employs advanced analytics throughout these processes, fostering adaptability and operational excellence. This collaborative approach ensures a well-coordinated supply chain that aligns with both organizational goals and dynamic market conditions. Link

Purpose of the role

The purpose of the CRA (Customer Replenishment Analyst) role is to proactively improve customer service outcomes by analyzing inventory, demand signals, and order execution to ensure strong in stock performance and minimize supply chain inefficiencies.

CRAs partner closely with Sales, Supply Chain, and customers to plan events, manage item lifecycle risks, and drive actions that improve casefill, forecast alignment, and overall service reliability.

Key Accountabilities

Responsibilities :

Item Lifecycle, Forecasting & Reporting

Manage product lifecycle activities, including setups, discontinuances, and conversions, by validating SAP connections, and ensuring seamless execution.

Lead forecasting and reporting by analyzing customer portal data, identifying variances, and sharing insights with internal teams.

Inventory Management & Issue Resolution

Drive inventory planning through tracker monitoring, flagging critical SKUs, and aligning with Sales and Replenishment teams to support timely shipments and promotions.

Resolve exceptions and out-of-stocks by identifying root causes and collaborating with cross-functional teams on corrective actions.

Cross-Functional Collaboration & Customer Support

Collaborate with NAR CRA counterparts to ensure alignment and consistency in processes

Partner with Sales, Demand, Deployment, PSM, and COS to align on customer needs, promotions, and service initiatives.

Support customer events and displays by ensuring inventory availability and fulfilment readiness.

Minimum Qualifications

• Bachelor’s or master’s degree in business, Supply Chain Management, Operations Management
• 3+ years of relevant experience in customer fulfilment, account management, or other relevant fields

Required Skills/Experience

• Background in Supply Chain within FMCG industry
• Demonstrated strong communication skills, with the ability to tailor messaging across internal and external stakeholders
• Superior time management with proven ability to prioritize across multiple deliverables in fast-paced environments
• Effective analytical and problem-solving skills with strong attention to detail
• Ability to work effectively in both a team environment and independently
• Strong working knowledge of Microsoft Programs (Excel, PowerPoint, etc.)
• Experience with SAP or other ERP systems

Preferred Qualifications

• Proficiency in French (both written and spoken) is considered an asset
• Preferred Degree Requirements: Post Graduate
• Preferred Major Area of Study: Supply Chain Management, Operations /Supply Chain
• Required Professional Certifications: N/A
• Preferred Professional Certifications: N/A
• Preferred years of related experience: 5+Years

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.