Principal Customer Success Manager
FullStory · Atlanta, GA · Customer Success
About this role
FullStory is hiring a senior-level Customer Success Manager in the sales function based in Atlanta, GA. The posting calls out experience with SaaS, Spark.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Atlanta, GA
- Department
- Customer Success
- Posted
- Apr 29, 2026
More roles at FullStory
Job description
from FullStory careersThis is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.
As a Principal Customer Success Manager on our Strategic team, you will be a trusted advisor for our most valuable customers helping them achieve maximum value from the Fullstory suite of products. By providing strategic guidance and product enablement, you will also be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You will report to the Director, Strategic Customer Success.
CSMs are power users of the Fullstory platform, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You’ll be expected to engage consistently with a highly specialized book of accounts, delivering excellent service in a way that’s value-driven and differentiated. You’ll build close working relationships with our Sales organization to drive retention and expansion, and will collaborate with Fullstory’s Product and Marketing teams to influence platform feature decisions and positioning.
In a typical day, you might:
Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth.
This is an excerpt. Read the full job description on FullStory careers →